Guide to Our Services
Tailored Care Services for Life’s Most Complex Moments
At Northern Care Advisors, we provide personalized care management for individuals and families navigating complex care decisions.
Whether you're facing a new diagnosis, a sudden crisis, or long-term planning needs, we’re here to help you take the next step with clarity and confidence.
Whether you need a one-time consultation or long-term care management, our team works alongside you to create lasting solutions and improve quality of life.
Our Process
How to Get Started
Finding the right care doesn’t have to be confusing. We’ve designed a simple, thoughtful process to help you understand your options, make confident decisions, and move forward with a clear plan.
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Discovery Call + Inquiry Form
Your journey begins with a conversation.
Start by completing a short inquiry form and scheduling a Discovery Call. During this call, we’ll learn more about your situation, answer your initial questions, and determine whether our services are the right fit for your needs.
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Choose Your Path
You will choose the level of support that makes the most sense for you or your loved one.
Pathway 1: Consultation Series
Pathway 2: Comprehensive Assessment & Full Care Management
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Intake Paperwork
After you have chosen your service path, we will send you an intake packet to gather essential background information.
This helps us understand your goals, existing support systems, and any documentation you may already have in place. It also gives us a clear foundation for next steps.
Pathway 1:
Consultation Series
Targeted support for planning and decision-making.
Our Consultation Series is ideal for families or individuals seeking short-term, focused guidance. We typically meet for one to three sessions to help you navigate specific questions, transitions, or planning topics.
Common topics include:
Life stage planning
Transitioning to residential programs or independent living
Public benefits and legal planning (e.g., special needs trusts, guardianship)
Discharge planning from hospitals or behavioral health settings
Strategic planning for long-term care
You’ll leave with a written summary, clear next steps, and peace of mind.
Pathway 2:
Comprehensive Assessment & Full Care Management
Ongoing partnership and coordination for complex needs.
For families seeking hands-on, long-term support, we offer a structured, full-service approach.
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We conduct an in-depth evaluation of care needs, resources, and long-term goals.
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You receive a tailored plan outlining recommended services, a 30-day action strategy, and anticipated costs.
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We manage care, coordinate providers, and serve as your point of contact—ensuring everything runs smoothly.
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As your needs evolve, we refine the care plan and continue to advocate for the best possible outcomes.
No matter which path you choose, our role is to help you build stability, access the right resources, and feel confident about the road ahead.
Fee Schedule
Clinical Services
Provided by Rebecca Whitmire
Starting at $200/hourProvided by Master’s Level, Licensed Clinicians
Starting at $190/hourProvided by Staff with a Bachelor’s Degree
Starting at $140/hour
Consultation
Provided by Rebecca Whitmire
Starting at$325/hourProvided by Master’s Level Clinicians
Starting at $275/hour
After-Hours/On-Call
Premium Rate x 1.5
Consultation (Internal)
Blended staff rates and discounted 20%
Travel Time
Regular Hourly Rate
Mileage
Government Rate
Expenses
At cost
Questions About Fees or Invoices?
We are happy to discuss our rates and help you determine the best service plan for your needs. Contact us today for more information about pricing and payment options.
INVOICES
Invoices are issued on a regular billing cycle and include a detailed breakdown of services provided. We strive for transparency so that clients and families can easily understand what they are paying for.
If you have any questions about an invoice, our team is available to provide clarification and support.
Clear costs. No surprises. Trusted care.
SERVICE PLANS
Our services are flexible and designed to meet you where you are, whether you need short-term guidance or long-term, hands-on support. Each service plan includes a clear timeline, estimated costs, and a breakdown of what’s included, so you can make informed decisions with confidence.
Pathway one Service
Consultation Series
Clarity and strategy when you’re unsure what comes next.
This series is ideal for families or professionals who need targeted planning support around a specific issue, whether you're navigating a transition, making long-term decisions, or preparing for what's ahead.
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One 90-minute consultation (in-office, in-home, or virtual)
Follow-up email summary with recommendations, referrals, and next steps
Optional additional consultations (up to 3 total, as needed)
Common topics: life stage planning, residential transitions, public benefits, guardianship, discharge planning
TIMELINE: 1-3 Months
ESTIMATED COST RANGE
Single Consultation: $525 (includes follow-up summary)
Three-Meeting Series: $1,125 (plus follow-up summary)
“I was just reflecting on the year and wanted to let you know that your group was my favorite class I taught this year. You had a remarkable and inspiring gathering and it was so affirming to see how well everyone works together. Thank you for sharing with me!”
Pathway Two Service
Care Management: Onboarding & Initial Support
A structured, hands-on start to stabilize care and build a plan that works.
This service is ideal for individuals and families who are just getting started with care management and need immediate structure, clarity, and coordination. Over the course of the first month, we provide both in-depth assessment and ongoing support to ensure stability and momentum from day one.
Phase 1: Initial Assessment & Planning
Meeting 1:
Comprehensive intake and evaluation
(in-person or virtual; ~2 hours including travel)Meeting 2:
Review findings, provide written summary, and present 30-day service plan (in-person or virtual; ~2 hours including travel)
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Includes:
Full review of care needs, goals, routines, and support systems
Written service plan outlining tailored strategies, care coordination needs, and recommendations
Estimated Cost: 4 hours × $190 = $760
Phase 2: Ongoing Support (First 30 Days)
Hands-on, real-time support as we begin implementing your plan and adjusting based on what’s working.
This plan provides structure and peace of mind during a time when many families feel most overwhelmed. It's designed to help you move from uncertainty to clarity with a real partner at your side.
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What’s Included:
Weekly In-Person Visits
Up to 2 hours/week for direct support, caregiver oversight, and follow-up
8 hours total × $190 = $1,520Weekly Check-Ins
Brief communication by phone, text, or video to ensure things stay on track
1 hour total × $190 = $190Behind-the-Scenes Coordination
Research, referrals, documentation, and logistical care management (~30 min/week)
2 hours total × $190 = $380Consultation with Clinical Supervisor
Internal case review and expert oversight
0.75 hours × $190 = $142.50
Total Estimated Cost for First Month:
$2,992.50
(Additional support or services can be added based on evolving needs. Future months will be tailored accordingly.)
Pathway Two Service
Care Management: 1 Hour Visit per Week
Steady, structured support to help your loved one thrive.
This plan is ideal for individuals who are stable but benefit from regular in-person oversight and behind-the-scenes coordination. Whether you’re managing caregivers, navigating appointments, or simply maintaining consistency, our team is here to provide expert guidance and monitoring each week.
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What’s Included
Weekly In-Person Visit
One visit per week to check in, assess well-being, oversee care, and support daily routines
4 hours/month × $190 = $760Weekly Check-Ins
Brief phone, text, or video updates to address minor questions and maintain communication
1 hour/month × $190 = $190Ongoing Case Management
Behind-the-scenes coordination of care, resources, and planning (approx. 30 min/week)
2 hours/month × $190 = $380Clinical Oversight
Monthly review with a clinical supervisor to ensure quality and alignment with goals
0.75 hours/month × $190 = $142.50
Estimated Monthly Total:
$1,472.50
This plan offers families peace of mind, knowing that someone is keeping a close eye on progress, managing the moving parts, and staying ahead of potential issues, all without overwhelming the client.
“I felt seen and heard and grateful to have connected with Whitmire. You just get me and my son and I feel this is the right place for us.”
Crisis Support & Stabilization
Immediate intervention and expert coordination when every moment matters.
This short-term service is designed for families facing a sudden medical, behavioral, or care-related crisis. We act quickly to assess the situation, stabilize what’s urgent, and put a plan in motion, providing both hands-on support and access to trusted resources.
Phase 1: Crisis Assessment & Immediate Action
Emergency Intake & Risk Assessment
Initial in-person or virtual evaluation to understand the situation, identify risks, and determine urgent needs
Duration: ~2.5 hours
Stabilization Planning
Follow-up session to create a 7-day plan with immediate next steps, safety strategies, and referral coordination
Duration: ~2 hours
Estimated Cost: 4.5 hours × $190 = $855
Phase 2: Intensive Support (First 7 Days)
In-Person Support Visit
Up to 2.5 hours of real-time care management, oversight, and in-the-moment problem-solving
Cost: $475
Daily Check-Ins
Phone, text, or video contact each day for monitoring, updates, and reassurance
2.3 hours/week × $190 = $437On-Demand Crisis Response
Up to 3 hours available for escalations, emergency coordination, or urgent home visits
Cost: $570Case Management & Resource Coordination
Linking to emergency mental health care, respite, housing, or safety planning
1.5 hours × $190 = $285Clinical Supervision & Oversight
Internal consultation for high-risk decision-making
0.75 hours × $190 = $142.50
Total Estimated Cost for First Week:
$2,764.50
(Continued care beyond Week 1 is customized based on evolving needs.)
This service is designed for fast response, high-touch care, and stabilization. It brings immediate clarity and support to situations that feel out of control, helping families move from crisis to plan.
“Your organization has been a tremendous help to my family; I couldn't have managed without you! I have heard from so many customers and friends how difficult their elderly family members are impossible to deal with! I thank my lucky stars that I found you years ago!”
Hospital or Facility Discharge Planning
Seamless, hands-on coordination for a safe and supported return home.
Transitions from inpatient settings, whether medical, rehab, or psychiatric, are often complex and high-stakes. This service ensures nothing is missed. We coordinate with hospital teams, secure resources, and provide in-person support through every step of the discharge and adjustment process.
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Initial Assessment Meeting
90-minute session to review current care status, discharge goals, home readiness, and immediate needs
1.5 hours × $190 = $285Case Management & Planning
Behind-the-scenes work to review records, secure medications and equipment, arrange housing or home supports, and draft a post-discharge plan
4 hours × $190 = $760Medical Advocacy
Participation in discharge planning meetings, collaboration with inpatient care teams, and advocacy for continuity of care
3 hours × $190 = $570Discharge Day Support
Up to 6 hours of in-person coordination on the day of discharge, including transportation support, home setup, and medication tracking
6 hours × $190 = $1,140Coaching Visits (First 2 Weeks Post-Discharge)
In-home support focused on establishing new routines, setting up services, and skill-building for independence
8 hours × $190 = $1,520Check-Ins & Follow-Up
Weekly calls to track progress, troubleshoot issues, and adjust the plan if needed
2 hours × $190 = $380
Estimated Total Cost:
$4,655
This plan is ideal for families who want peace of mind that every detail is covered during a transition. We stay involved through the adjustment period - not just at the hospital doors - ensuring your loved one is safe, supported, and set up for success.
Each of these plans can be customized based on individual needs, preferences, and care goals. During your Discovery Call, we’ll help you choose the best starting point and adjust as needed.
How to Prepare for Your first meeting with us
Your consultation is an opportunity to share what’s happening, clarify your priorities, and explore whether Northern Care Advisors is the right partner for your care and life‑management needs. You don’t need to arrive perfectly organized—this guide simply helps you feel grounded and ready for a meaningful conversation.
Reflect on What Brought You Here
Before we meet, take a moment to think about:
What feels stressful, confusing, or overwhelming right now
The top one to three concerns you want to discuss
What you hope will change with the right support
Even a few notes can help focus our time together.
Identify Your Immediate Priorities
Common consultation topics include:
Navigating benefits or insurance
Coordinating appointments or provider communication
Creating structure and routines
Building independent living skills
Managing transitions, crises, or complex systems
Building a team or widening the current support network
We’ll help determine where to start.
Gather Helpful Documents (Only If Easy)
There is no pressure to have everything ready.
If available, you may bring:
Recent evaluations or reports
Insurance card
Care schedules or calendars
A short list of concerns or goals
If items aren’t accessible, we can organize them with you after onboarding.
What to Expect When You Work With Us
Families often come to us feeling overwhelmed—unsure where to start, who to trust, or what the next step should be. Our role is to bring clarity and calm to the process. Here’s what you can expect when working with Northern Care Advisors:
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We are a private-pay firm and do not bill insurance. Our services are billed hourly, and we provide detailed estimates before beginning any engagement.
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Invoices are sent monthly between the 1st and the 5th.
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Our preferred payment methods are eCheck and ACH. Credit cards are also accepted with a processing fee, and you’re welcome to mail a paper check if you prefer.
You can make a payment quickly and securely through our online payment portal. Just click the link, follow the prompts, and enter your payment details—it’s that simple!
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Becoming a client is a simple, collaborative process. After we connect for a Discovery Call and confirm that our services are a good fit, onboarding begins:
The payer signs the Services Agreement.
The client (or their representative) signs the consent forms.
That’s it! Once onboarding is complete, we’ll get you scheduled—and the real work (and momentum) begins.
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We offer regular updates via phone, email, or video, depending on your preference. Many of our clients have family members or guardians in other states. Communication is a core part of our service.
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Always. Every care plan we build is tailored to the individual’s needs, goals, and circumstances. We meet you where you are and adjust as things evolve.
Let’s Get Started
The right support can change everything.
Whether you’re navigating a new diagnosis, planning for the future, or facing a difficult transition, you don’t have to do it alone. At Northern Care Advisors, we bring clarity to complex situations and provide steady, thoughtful guidance every step of the way.