Frequently Asked Questions

Start by filling out our Inquiry Form or giving us a call. We’ll schedule a Discovery Call to learn more about your needs and determine whether our services are the right fit. If they are, we’ll guide you through the intake process and help you choose the right level of support.

We support clients with a wide range of needs, including:

• Life transitions (e.g., moving out, aging in place, post-hospital recovery)

• Navigating complex medical, mental health, or behavioral care

• Caregiver burnout or changes in available support

• Crisis response and stabilization

• Long-term planning for adult children with disabilities

We are a private-pay firm and do not bill insurance. Our services are billed hourly, and we provide detailed estimates before beginning any engagement. We’re also experienced in working with fiduciaries and special needs trusts.

We are flexible and available to help where and when you need it most. Client contact ranges from a rotating staff 24/7 during a crisis to once a month wellness checks.

Yes, travel time is billed at our regular rate and mileage is billed at the current government rate if we are using own vehicles.

All of our Care Managers hold master’s degrees in relevant fields, such as social work ensuring a high level of expertise that distinguishes Northern Care Advisors from other companies.

Learn more about our team →

If you or a loved one is experiencing a life-threatening emergency, call 911. Other immediate options include:

National Suicide & Crisis Line: 988

You can call us at (206) 624-0928 during business hours to explore if we are the right support to guide you through a crisis. If we are not able to answer, please leave a message and we will get back to you.

You can make a payment quickly and securely through our online payment portal. Just click the link, follow the prompts, and enter your payment details—it’s that simple!

Yes. Many families begin with a Consultation Series to address a specific decision or planning need. Others engage with us long-term through care management. We’ll help you find the right fit based on your goals.

Either is fine. We work with clients directly, or through parents, adult children, legal guardians, and care teams. If you're a family member or professional looking for support for someone else, we’re happy to talk with you.

We offer regular updates via phone, email, or video, depending on your preference. Many of our clients have family members or guardians in other states. Communication is a core part of our service.

Always. Every care plan we build is tailored to the individual’s needs, goals, and circumstances. We meet you where you are and adjust as things evolve.